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Annual Maintenance Contract (AMC) for CCTV Surveillance System (Non-Comprehensive)

In today’s competitive era, quality is a prime factor. Quality output from any machine depends on the machine's consistent performance. To get consistent performance; machine maintenance is a key factor. Maintenance of CCTV camera requires special skills. Every organization may not have a specialized CCTV Surveillance System maintenance team to take care of all variety of cameras. CCTV camera manufacturers and distributors are the best people to support in maintaining these cameras as total technology is available with them. In order to help our customers in getting the best throughput from the CCTV camera, we are offering Annual Maintenance Contracts for the CCTV Surveillance System at the price of ₹ 1500.

 

General Terms & Conditions:

1) Period of Contract: The contract is valid for one year from the date of signing of the memorandum of understanding (MOU) on AMC. This may be renewed Annual subject to rendering of satisfactory service & fulfilling the term & conditions.

 

2) Payment Term: For all AMC, payment will be made Quarterly on an Advance basis.

 

3) AMC Includes: The AMC cost includes the travelling cost and Maintenance of the CCTV Surveillance System includes 8 Visits  (2 Visits per Quarter) to the site for Camera Visibility Test, DVR / NVR Recording Test, DVR / NVR Settings Verification, and Disk Error Check. Any additional visits beyond Eight Visits, Rs. 500/- will be charged. Services and Connectors are part of AMC. For Example, Our technician diagnosed the issue with a DVR then we'll get warranty services "to and fro" and restore the DVR after availing warranty services from the Principle Company. If your existing DVR is purchased from other suppliers then it’s your responsibility to get warranty services Or you can provide a Bill of Purchase then we’ll get warranty services from the principal company on Best Effort Basis.

 

4) Replacement of CCTV parts and some consumable items are not covered under AMC. It'll on a chargeable basis.

 

5) AMC does not Includes: Product stand-by and part replacement are not part of AMC. Password Reset, Relocation of products and Data backup services are on a chargeable basis.

 

6) Service Tax: The AMC cost excludes service tax charged by State or Central Govt. for rendering this type of service.

 

7) Working Hours: The maintenance work shall normally be done during the working hours of the customer. However, in case of emergency maintenance may have to be done beyond office hours and even on holidays, prior arrangement through proper communication should be worked out in all cases by the servicing agencies.

 

8) Final Authority: The final authority for payments will be the Head of the Organization offering the AMC.

 

Rates & Charges:

1) HD CCTV and DVR @ Rs. 500/- per unit

2) IP CCTV and NVR @ Rs. 750/- per unit.

3) Biometrics Attendance Machine @ Rs. 750/- per unit.

4) Biometrics Attendance with Access Control @ Rs. 1500/- per unit

5) Video Door Phone @ Rs. 750/- per unit

 

Limitations:

1) Minimum AMC Amount is Rs. 7500/- for one location. It may combination of all products in the same location.

2) The Scheme is limited to Corporates/Offices/Showrooms. Not applicable to home users. Home users can opt for services on chargeable basis @ Rs. 500/- each visit.